Your privacy matters to us. This Privacy Policy explains how mwin collects, uses, stores, and protects your personal information when you use our platform.
Last Updated: January 1, 2026
A plain-language overview of how mwin handles your data. Full legal details follow below.
mwin uses 256-bit SSL encryption and industry-standard security protocols to protect your personal and financial data at every step — from registration through to withdrawal.
mwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the mwin platform.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by mwin.
mwin uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences via your browser settings.
mwin complies with the Philippine Data Privacy Act and applicable anti-money laundering regulations. We share data with regulators only when legally required to do so.
You can opt out of mwin marketing communications at any time by updating your account preferences or contacting our support team. Opting out will not affect your ability to use the platform.
Important Notice: This Privacy Policy ("Policy") describes how mwin ("mwin," "we," "us," "our") collects, uses, discloses, and safeguards your personal information when you access or use the mwin platform at mwin.asia. By registering an account or using the mwin platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the mwin platform.
1.1 mwin is committed to protecting the privacy and personal data of all users of the mwin platform. This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws of the Republic of the Philippines.
1.2 This Policy applies to all personal information collected by mwin through the mwin website, mobile platform, customer support channels, and any other services offered under the mwin brand. It should be read together with mwin's Terms & Conditions and Responsible Gaming Policy.
1.3 mwin acts as the personal information controller in respect of the personal data it collects from users of the mwin platform.
2.1 Registration Data. When you create a mwin account, we collect information including your full name, date of birth, email address, mobile number, residential address, and username. This information is required to create and maintain your account.
2.2 Identity Verification (KYC) Data. To comply with our legal obligations under Philippine anti-money laundering regulations and responsible gaming requirements, we collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/GSIS ID), proof of address, and proof of payment method ownership.
2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the mwin platform. We also collect payment method details (such as GCash account numbers, BPI or BDO account references, or PayMaya details) to process transactions. Full payment card numbers are not stored by mwin.
2.4 Gaming Activity Data. We collect records of your gaming activity on the mwin platform, including games played, bets placed, wins and losses, session duration, and responsible gaming tool usage.
2.5 Technical Data. We automatically collect certain technical information when you access the mwin platform, including your IP address, device type, operating system, browser type, and session data. This information is used for security, fraud prevention, and platform optimization purposes.
2.6 Communications Data. We retain records of communications between you and mwin's customer support team, including live chat transcripts, emails, and support ticket records.
2.7 Marketing Preferences. We record your preferences regarding receipt of marketing communications from mwin.
3.1 mwin uses your personal data for the following purposes:
4.1 mwin processes your personal data on the following legal bases under the Philippine Data Privacy Act:
5.1 mwin does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
5.2 mwin may share your personal data with the following categories of recipients:
6.1 mwin uses cookies, web beacons, and similar tracking technologies to enhance your experience on the mwin platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.
6.2 mwin uses the following categories of cookies:
6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mwin platform.
7.1 mwin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations.
7.2 In general, mwin retains account and transaction records for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations. KYC documentation is retained for the same period.
7.3 Where you have requested self-exclusion, mwin retains sufficient data to enforce the self-exclusion and prevent re-registration during the exclusion period.
7.4 Upon expiry of the applicable retention period, mwin will securely delete or anonymize your personal data.
8.1 mwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage of sensitive data at rest, access controls and authentication requirements for mwin personnel, regular security assessments and penetration testing, and incident response procedures.
8.2 While mwin takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. mwin cannot guarantee absolute security of your data.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mwin will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Philippine Data Privacy Act.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by mwin:
9.2 To exercise any of the above rights, please contact mwin's Data Protection Officer at [email protected]. mwin will respond to your request within thirty (30) days of receipt.
10.1 The mwin platform is strictly intended for persons aged 21 years and above. mwin does not knowingly collect personal data from persons under the age of 21. If mwin becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be suspended.
10.2 If you believe that a minor has registered on the mwin platform, please contact our support team immediately at [email protected].
11.1 mwin's primary operations are based in the Philippines. Where mwin transfers personal data to service providers or partners located outside the Philippines, mwin ensures that such transfers are subject to appropriate safeguards, including contractual data protection obligations consistent with the requirements of the Philippine Data Privacy Act.
11.2 By using the mwin platform, you consent to the transfer of your personal data to countries outside the Philippines where mwin's service providers operate, subject to the safeguards described in this Policy.
12.1 mwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, mwin will notify you by email or by posting a prominent notice on the mwin platform prior to the changes taking effect.
12.2 The date of the most recent revision is indicated at the top of this Policy. Your continued use of the mwin platform following notification of changes constitutes your acceptance of the updated Policy.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or mwin's data practices, please contact our Data Protection Officer:
13.2 mwin aims to respond to all data privacy inquiries within thirty (30) days of receipt. If you are not satisfied with mwin's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
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